Terms of Use

Effective date: 11 November 2026.

1. Who we are and acceptance

These terms govern your use of the QVALON mobile apps for iPhone and Android and the related services (together, the “service”). The service is provided by QVALON, Inc., a Delaware company, 3500 South DuPont Highway, Dover, DE 19901, USA (“QVALON”, “we”). Contact: info@qvalon.com.

By creating an account, joining an organization or using the service, you agree to these terms. If you use QVALON for a business, you accept them for that business too. If you do not agree, do not use the service. If you got the app from the App Store or Google Play, the store’s own terms also apply to the download and to purchases.

2. Accounts and organizations

• You must be at least 16 years old and use QVALON for the work of a business or other organization. The owner of an organization and anyone who buys a plan must be at least 18.
• You sign in with Apple, Google or a text-message code sent to your phone. Keep that access secure: you are responsible for what happens under your account. Tell us at info@qvalon.com if you think someone else has used it.
• The person who creates an organization is its owner. The owner adds locations, invites managers and staff by link, QR code or email, sets their roles and can remove them.
• The owner is responsible for the people they invite and for how they use the service. Each member sees and changes only what their role allows.
• The data of an organization belongs to the organization, not to a single member.

3. Plans and billing

• Free. One location, free with no time limit, within the limits shown on qvalon.io and in the app.
• Trial. Every new account starts with 14 days of Pro, no card needed. The trial does not turn into a paid subscription: when it ends, the organization moves to Free unless the owner buys a plan.
• Pro and Business are priced per location and billed monthly or yearly. The owner buys them in the app as auto-renewing subscriptions through the App Store or Google Play. A subscription covers the organization it was bought for and the number of locations chosen. The store shows the price and any taxes before you confirm, takes the payment and applies its own terms to the purchase.
• Renewal and cancellation. A subscription renews automatically for the same period until you cancel it. To stop the next renewal, cancel in your App Store or Google Play account settings at least 24 hours before the current period ends. The plan stays active until the end of the period you have paid for. Deleting the app or your account does not cancel a subscription.
• Refunds follow Apple’s or Google’s rules. Ask the store you paid through.
• Price changes apply to future periods only. The store tells you about them in advance, as its rules require.
• When a subscription or the trial ends, the organization moves to Free and keeps its data; anything above the Free limits becomes read-only.

4. Acceptable use

You must not:

• use the service to break the law, or to store or share content that is unlawful or infringes the rights of others;
• harass or harm others, including through comments, photos or shared reports;
• access, or try to access, another organization’s data or another person’s account without permission;
• upload malware, overload the service, or try to get around its security or plan limits;
• copy, decompile, reverse engineer or modify the apps or the service, except where the law allows it;
• resell the service or access it by automated means other than the features we provide.

5. Your content

• Checklists, answers, photos, signatures, comments, issues and reports that you and your team add belong to your organization. We claim no ownership of them.
• You give QVALON a limited, non-exclusive licence to store, copy, process, send and display this content only to run, secure and support the service for you, for example to build reports, send notifications and write the checklists you ask for. Our service providers, listed in the Privacy Policy, process it on our behalf for the same purpose.
• You are responsible for your content and for having the right to add it, including photos of people and places.
• A report you share by link can be opened by anyone with the link until you revoke it.
• Ready-made checklists that come with the app are ours; you may use and change them in your organization.
• Deleting your account and your organization’s data works as described on the Delete account page. How we handle personal data is explained in the Privacy Policy.
• If you send us ideas or feedback, we may use them without any obligation to you.

6. AI features

Some features use AI, such as writing checklists for your kind of business and suggesting what to check from your Google reviews. AI output can be wrong, incomplete or not suited to your business or local rules. Review and edit AI-written checklists and suggestions before your team uses them: you decide what your team checks. The number of AI generations depends on your plan.

7. No compliance guarantee

QVALON helps you keep records such as food safety and HACCP temperature logs, safety walks and inspections. It does not certify, and we do not guarantee, that your business complies with HACCP, OSHA or any other law, regulation or standard. Ready-made and AI-written checklists are a starting point, not legal or professional advice, and they do not replace an inspector’s assessment. You remain responsible for your own compliance, for what your checklists cover and for acting on what your checks find.

8. Availability and changes to the service

• We work to keep the service available, but we do not promise that it will be uninterrupted or free of errors. Maintenance, network problems and our providers can interrupt it.
• Without a connection, the app keeps checks, photos and issues on the phone and sends them automatically when you are back online. Until then, the rest of the team does not see them, and they can be lost if the app is deleted or the phone is lost first.
• We may change, add or remove features. If a change significantly reduces what a paid plan includes, we will tell owners in advance.
• Keep the app up to date: old versions may stop working.

9. Termination

• You can stop using QVALON at any time and delete your account in the app under More → Account → Delete account, or as described on the Delete account page. Cancel a store subscription separately.
• We may suspend or close an account or an organization if it seriously or repeatedly breaks these terms, if the law requires it, or to protect the service and other users. Where reasonable, we will tell you first and give you a chance to fix the problem.
• Sections 5, 7, 10 and 11 continue to apply after your account is closed.

10. Disclaimers and limitation of liability

• The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement.
• To the extent the law allows, QVALON is not liable for indirect, incidental, special or consequential damages, or for lost profits, revenue, data or business.
• Our total liability for all claims relating to the service is limited to the greater of the fees you paid for it in the 12 months before the claim and US$100.
• Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

11. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules. Disputes go to the state or federal courts located in Delaware. If you live in the EU, the EEA, the UK or another country whose consumer law gives you rights that a contract cannot take away, these terms do not affect those rights, including the right to bring a claim in the courts where you live. Before going to court, please write to us so that we can try to resolve the issue.

12. Changes to these terms and contact

We may update these terms. We will post the new version on this page and change the effective date above, and we will tell owners in the app or by email before significant changes take effect. If you keep using the service after that, you accept the new terms; if you do not agree, stop using it and delete your account.

Questions about these terms: info@qvalon.com, QVALON, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA.